Cancellation and refund policy

Version 2026-06-09 · Last updated: June 9, 2026

How self-cancel works in the Ivix app and when refunds may apply.

Self-cancel in the Ivix app

You may cancel a booked visit anytime before the service fee is captured, including after your nurse arrives if payment has not yet been captured.

Timing	What happens
Before your RN arrives	Booking cancelled. Card remains on file; no service charge.
After RN arrives, before capture	Authorization hold (if placed) is released. You are not charged the visit fee.
After capture	Self-cancel is not available in the app. Contact Ivix support for refund requests.

Rescheduling

Rescheduling is not yet self-serve in the app. Cancel (if before capture) and book a new time, or contact support.

Refunds after capture

Refunds may be considered when:

The visit was not performed or was duplicated in error
Clinical or operational circumstances warrant credit per Ivix policy
Required by law

Tips, once processed, may be non-refundable. Refund timing depends on your card issuer (typically 5–10 business days).

Contact

For refund requests after capture, contact Ivix support at the email listed on ivixcommunity.com.